Useful info
Practical answers on hours, appointments, keeping your records up to date, our quality standards, and how we handle things if something goes wrong.
At a glance
Practical details, plainly written
Whether you’re booking your first check-up or returning for treatment, this page gathers the practical information patients ask for most often. Prefer to talk it through? Our team is always happy to help by phone or email.
Jump to a section
Find what you need
Six clear topics — pick the one that matches your question.
Opening hours
When we’re open and how to reach us.
View details →Appointments
Booking, changing, and cancellations.
View details →Keep us informed
Updates to your details and medical history.
View details →Commitment to quality
Our Denplan Excel accreditation.
View details →Complaints procedure
How we listen, and how we respond.
View details →Comfort & access
Nervous patients and disabled access.
View details →Visit & contact
Opening hours
We’re open through the week with Saturday morning clinics. Call ahead for emergency availability outside these times.
Practice hours
Larkfield, Kent, United Kingdom
Your diary
Appointments
Flexible booking with clear cancellation guidance.
Booking
Call, email, or use our online consultation form. We’ll find a time that suits you — including evenings where available.
Reminders
We’ll confirm appointments in advance. Please keep your phone number and email up to date so we can reach you.
Running late or need to cancel?
If you need to cancel, we ask for 24 hours’ notice whenever possible. This lets us offer the slot to someone else — perhaps a patient in pain.
Missed appointments
Patients who habitually break, cancel, or arrive late for appointments risk having their registration with the practice reviewed.
Stay in touch
Keep us informed
Small updates on your side help us keep your care safe, accurate, and on schedule.
- ✓ Let us know as soon as possible if you change address or telephone number
- ✓ Up-to-date details keep our records accurate and our recall system efficient
- ✓ New patients complete a medical history questionnaire to assist diagnosis and treatment
- ✓ Everything you tell us is treated in the strictest confidence
First visit?
New patients start with a thorough consultation so we understand your health, goals, and any worries before treatment begins.
What to expect →Confidential by design
Your medical history questionnaire assists our diagnosis and treatment planning, and is always kept in the strictest confidence.
Patient registration →Accredited care
Commitment to quality
We hold Denplan Excel accreditation — a programme that lets us demonstrate excellence in quality assurance, patient care, and communication, and shows that we follow effective processes for complying with current regulations.
- Denplan Excel accreditation recognises excellence in quality assurance, patient care, and communication.
- It shows our patients, and our peers, that we value and achieve high standards of care.
- Our practice follows effective processes for complying with current regulations.
- We are registered with the General Dental Council and overseen by the Care Quality Commission.
- Patient data is handled in line with GDPR and the Data Protection Act 2018.
Curious about our latest Denplan Excel patient survey results? Ask the team at your next visit — we’re glad to share them.
Complaints procedure
We take complaints seriously, whether you’re a Denplan patient or attend under private care. If any part of your visit falls short, tell us — we want the chance to put it right.
Our promise to you
- ✓ All of your feedback is important to us.
- ✓ We want to make it easy for you to raise a concern or complain, if you need to.
- ✓ We follow a complaints procedure and keep you informed.
- ✓ We will try to answer all your questions and any concerns you raise.
- ✓ We want you to have a positive experience of making a complaint.
- ✓ Your feedback helps us to improve our service.
Denplan patients have access to a separate, independent Denplan complaints procedure — ask our team for details.
Looking after you
Comfort & access
A calm environment designed around real people — not a production line.
Nervous patients
Tell us when you book. We explain each step, go at your pace, and never rush you through treatment.
Families welcome
Children and adults are cared for under one roof. We’re happy for a parent or supporter to sit in when helpful.
Disabled access
Our practice is on the ground floor. The entrance has a single step, and a wheelchair ramp is available on request.
Language & clarity
We use plain language and written treatment plans so you always know what’s recommended and why.
Questions
Frequently asked
What happens if I need to cancel my appointment? +
Please give us 24 hours’ notice whenever possible so we can offer the slot to another patient. Habitually missing, cancelling, or arriving late for appointments risks the termination of your registration.
Do I need to tell you if my details change? +
Yes — please let us know as soon as possible if your address or telephone number changes. It keeps our records up to date and our recall system running smoothly.
What is Denplan Excel accreditation? +
It’s a programme that lets us demonstrate excellence in quality assurance, patient care, and communication, showing that we meet high standards and follow effective processes for complying with current regulations.
What if I’m unhappy with my treatment or service? +
We take complaints seriously, whether you’re a Denplan patient or attend privately. Tell us what went wrong — we follow a clear complaints procedure and will keep you informed throughout.
Is the practice accessible if I have mobility needs? +
Our practice is on the ground floor. The entrance has a single step, and a wheelchair ramp is available on request — just let us know before you visit.
Explore more
Related patient pages
Still have questions?
We’re happy to help
Speak to the team about appointments, fees, or anything else on your mind — calm answers, no pressure.